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Overcoming No-Shows & Cancellations ~ Unlocking the Mystery

Supported by an educational grant from Benco and Transitions Group North America.

Friday, November 7, 2008
8:45am – 4:15pm (6 CE credits)*

In every practice, the issue of downtime is a burning issue for everyone. With an appropriately designed program, the person responsible for booking the schedule will no longer need to operate from a place of urgency. Instead they will have several places to draw from in order to fill the voids. Simplifying the mystery of downtime management will help to reduce your stress. All information is proven methodology for immediate results.

Learning Outcomes:
•   Advanced scheduling techniques
•   Strategies to reduce downtime
•   Active patient strategies
•   Verbal skills for overcoming cancellations
•   Reactivation of patients who have fallen through the cracks
•   Making dentistry affordable
•   Maximizing your success

Recommended for…Dentists and Front Office.

Overcoming No-Shows & Cancellations Handout

Linda Anderson began as a dental administrator over 24 years ago and has gained knowledge and experience through developing her roles within the practice of dentistry, through continuing education, and then as a business systems coach, serving dentists in North America.

Linda has completed many courses in leadership, mediation, and case presentation and is a Certified Adult Educator through Saint Francis Xavier University. She is also a member of the Academy of Dental Management Consultants.

As a coach, Linda works with dental teams to enhance their roles and skills in the areas of managing downtime, case presentation, accounts receivables, scheduling and much more. She facilitates workshops on the business of dentistry and enjoys speaking to groups of dental assistants and administrators.

* Course may not satisfy mandatory NY State continuing dental education requirement.

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