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Dental Alumni Home 
Insurance Coding and Patient Communication
Friday, October 23, 2009
9:00am-12:00pm (3 CE credits)
Do your patients understand their dental insurance? Most don’t. This presentation gives realistic guidelines on what insurance offers to patients, plus tips on helping them understand its’ limitations. Proper coding, including current and new ADA codes (CDT-2009-2010) and how carriers may pay toward them is covered. This course is realistic, not confrontational. Topics include terminology for narratives, what constitutes insurance fraud and answers to difficult patient questions. Concrete details for thorough record keeping for insurance documentation, patient management, and risk management is included.
Topics covered:
• “Top Ten” questions asked by dental staff
• 15 most commonly miscoded services
• Important ADA codes and definitions
• Typical insurance payment guidelines
• Answers to tough patient questions
Recommended for...Dentists, Hygienists, Clinical Assistants, and Clerical Assistants
Record Keeping Basics - Paper or Computer
Friday, October 23, 2009
1:30pm-4:30pm (3 CE credits)
This course details recommended documentation techniques for thorough record keeping. Appropriate records are vital for supporting diagnostic and treatment decisions, as well as to prevent payment problems with dental benefit plans. Malpractice and adverse insurance company “utilization review” problems can also be mediated with thorough and detailed records. Whether your records are paper, computer, or a little of both, basic information must be included. This program also offers specific details to help offices evaluate existing records.
Topics covered:
- Key elements for an adequate chart, whether paper or computer
- A 5-page guide to evaluating your existing charts
- Medical histories, progress notes, and informed consent
- How the dental chart can support an office faced with insurance carrier requests for “pay-back” on alleged overpayments.
Recommended for...Dentists Hygienists, Clinical Assistants, and Clerical Assistants
Carol Tekavec, CDA, RDH is a well-known author and lecturer on practice management. She is a consultant for the ADA Council on Dental Practice and a presenter for the ADA Seminar Series. She is the developer of a dental chart as well as being the creator of informed consent forms, a scheduling system, six popular patient education brochures, and the Dental Insurance Coding Handbook, updated for current ADA codes. She was the insurance columnist for Dental Economics magazine for eleven years. Still practicing clinically she is listed in Dentistry Today’s Top Clinicians in Continuing Education.
UB School of Dental Medicine
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