This series
features university-based key opinion leaders presenting numerous topics on
multiple dates and times. Presentations are available to meet every dental health
care professional’s schedule and interests.
Why are your patients angry and fearful
and what can you do
about it?
Wednesday 6/14/2023
8PM EST | 7PM CST | 5PM PST
Relational leadership, narrative leadership, and emotional
intelligence are evident in highly effective, smoothly running, and cohesive
teams. Learn how to put these elements to work in your unit and beyond. Learn
about communication and empathy. Have more fun and prevent burnout. Deal with
difficult situations better. Your words, thoughts, and actions affect you, your
patients, and people around you.
At the conclusion of this course, participants should be
able to:
Understand listening as a skill and be able to demonstrate
it
Understand communication as a skill and be able to
demonstrate it
Understand and be able to demonstrate how to work with
conflict
Be able to explain how "bad" behavior can be
understood
Be able to explain power and leadership
Be able to describe how roles, urgency, team, and task
determine leadership
Meet the speaker:
Dave Carsten, DDS, MAGD, is a native of the Pacific
northwest graduating from Washington State University with a Bachelor of
Science in Biochemistry and a DDS from the University of Washington School of
Dentistry. He started practice in 1984 and was 13 years as faculty at Oregon
Health Sciences University teaching predoctoral students, 5 years at the
University of Southern California, and currently teaches in the GPR program at
OHSU. Dr. Carsten is a Master in the Academy of General Dentistry, a Fellow in
the American College of Dentists, a Fellow in the Academy of Dentistry
International, a Fellow of the Pierre Fauchard Society, and a member of the
Pacific Coast Society of Prosthodontics. He is a lecturer and published author
on diverse topics and also is the recipient of the Award of Distinction in
continuing education from the Academy of Dentistry International. He has held
various leadership positions in the local and state dental associations,
amongst them president of the Clark County Dental Society twice and a member of
the Pacific Northwest Dental Conference Leadership Committee. He has also been
a national delegate for the Academy of General Dentistry and a state delegate
for the Washington State Dental Association. He currently is a member of the
ADA steering committee for the DLOSCE. He is the primary lecturer for the COORS
study club for health care professionals.
PLEASE NOTE: THE ACDE LECTURE SERIES VIA ZOOM WILL NOT BE RECORDED FOR SELF STUDY. LECTURES ARE ONLY OFFERED LIVE AT THE TIME/ON THE DAY LISTED.
